Frequently Asked Questions
What is my Customer ID and where do I find it?
What is my Access Code and where do I find it?
How many chances do I get to enter my Access Code when logging on to Phone or Internet banking?
What happens if I have lost or forgotten my Customer ID or Access Code?
I can't see all of my accounts in my Account Summary. What do I do?
Who do I call if I have a problem with Phone or Internet banking or want more information?
What happens if my computer crashes?
Are there any fees for transactions using Phone or Internet banking?
What browsers are required to access Members Equity Bank's Internet Banking?
What is my Customer ID and where do I find it?
Your Customer ID is a unique numerical code used by us to identify you. Your Customer ID is allocated randomly when you call us to register for Phone and Internet banking. Your Customer ID cannot be changed.
What is my Access Code and where do I find it?
Your Access Code is similar to a PIN or Password and is used by our Phone and Internet banking system to identify you. When you call us to register for Phone and Internet banking, you will be allocated a temporary Access Code, which you will be prompted to change when you log on to our Phone or Internet banking for the first time. You can also change your Access Code at any time. We cannot view your personal Access Code.
How many chances do I get to enter my Access Code when logging on to Phone or Internet banking?
You have 3 chances to enter your correct Access Code before your account is locked. If your account is locked, please call us and we will unlock your account and reallocate a temporary Access Code if necessary.
What happens if I have lost or forgotten my Customer ID or Access Code?
If you have lost or forgotten your Customer ID or Access Code, please call us and we will advise you of your Customer ID and reallocate a temporary Access Code.
What happens if I think someone knows my Customer ID and Access Code?
If you know or suspect that your Customer ID and Access Code have become known to someone else or are lost or stolen, you must tell us immediately by contacting us on 1300 654 998 and press 3 to speak to a customer service consultant.
Our account requires joint signatures to authorise operations on the account. Can I access this account via Phone and Internet banking?
If joint signatures are required for all operations on your account, you will not be able to transact on your account using our Phone or Internet Banking. You will however, still be able to view or hear account balances and transaction lists.
I can't see all of my accounts in my Account Summary. What do I do?
If you cannot see all of your accounts on the Account Summary screen, please call us and we will be able to help you.
Who do I call if I have a problem with Phone or Internet banking or want more information?
If you have any problems using our Phone or Internet banking or would like more information, please call us on 1300 654 998 and we will be able to assist you.
What happens if my computer crashes?
If your computer crashes while you are transacting with our Internet banking, you should not lose any information or changes that you have submitted. Just log on to the system again to verify that the changes you made were updated. Alternatively, you can call us and we will be able to advise you if your changes were updated.
Are there any fees for transactions using Phone or Internet banking?
There are no fees for transactions using Phone or Internet banking. This is a free service for all customers of Members Equity Bank.
However, Government fees and charges may apply.
What browsers are required to access Members Equity Bank's Internet Banking?
All pages on our Internet Banking are encrypted using 128-bit SSL encryption. The browsers supported by our Internet banking are as follows:
| Platform | Internet Explorer | Firefox |
|---|---|---|
| Windows 2000 | 6.0 and above | 1.5 and above |
| Windows XP | 6.0 and above | 1.5 and above |
| Mac OS | 1.5 and above |
Whilst not specifically supported and no guarantees are made for compliance, our Internet banking works satisfactorily on Windows 98, Mac OS 9 and Internet Explorer 5.5.
Related Links
Contact ME
- Product Enquiries
-
Personal Ph 13 15 63 Business Ph 1300 658 108 ME Contact Centre open Mon - Fri 8am - 8pm. Sat 9am - 5pm (EST)
- Existing Customers
-
Personal Ph 1300 654 998 Business Ph 1300 658 108 ME Contact Centre open Mon - Fri 8am - 8pm. Sat 9am - 5pm (EST)
- Phone Banking
-
Personal Ph 1300 654 998 Business Ph 1300 658 108