Credit Card FAQ
How do I pay my Members Equity MasterCard account?
Can I make a bill payment with my Members Equity MasterCard?
How does the 44 day interest free period work?
How can I transfer my other credit card balances to my Members Equity MasterCard?
How do I add an additional cardholder?
How many additional cardholders can I have on my Members Equity MasterCard?
How do I increase my credit limit?
My Members Equity MasterCard expires this month. How do I get a new card?
What do I do if my card is lost or stolen?
If my card is lost, stolen or damaged is there a cost for replacement?
How do I report a problem with my Members Equity MasterCard account?
How do I pay my Members Equity MasterCard account?
When it comes to paying your MasterCard account it couldn't be easier. Members Equity offer the following fee free and convenient payment options:
- Direct Debit from a nominated bank account
- BPAY
- Transfer from other Members Equity Bank accounts
- Cash or cheque deposit at any Australia Post - Bank@Post™ outlet.
The direct debit option allows you to choose how much you would like to pay from the following options:
- the minimum monthly repayment;
- account paid in full each month;
- a set percentage of the monthly statement amount; or
- a set monthly amount.
If you would like to take advantage of the direct debit option please download and print the following form and return it by mail to the address shown.
- Members Equity MasterCard Direct Debit Form {PDF to be supplied}
Registered to BPAY Pty Ltd ABN 67 079 137 518
Can I make a bill payment with my Members Equity MasterCard?
This depends largely on the biller, they have the option of accepting a credit card as a method of payment. If they accept credit card payments, the bill payment is processed as a purchase.
How does the 44 day interest free period work?
The 44-day interest free period on purchases is made up of your 30-day (monthly) statement cycle, plus 14 days from the statement date until the due date for payment.
The interest free period you receive will depend on when you make the purchase in the statement cycle. For example, if you make a purchase on the first day of your statement cycle, it will attract the maximum 44 interest free days from the time of purchase to the time the payment becomes due.
Please note: to qualify for the interest free period you must have paid the balance of your previous statement in full and you must pay the current statement in full by the due date.
How can I transfer my other credit card balances to my Members Equity MasterCard?
By transferring the debit balance of your other credit cards into your Members Equity MasterCard you may save yourself hundreds of dollars each year in interest. Simply download and print the following form, then return it by mail to the address shown. We will then transfer your balance for you.
- MasterCard Balance Transfer Form {PDF to be supplied}
How do I add an additional cardholder?
There are no fees for adding additional cardholders. If you would like to apply to add additional cardholders to your Members Equity MasterCard account simply download and print the following form then return it by mail to the address shown.
- Members Equity MasterCard Additional Cardholder Request Form {PDF to be supplied}
How many additional cardholders can I have on my Members Equity MasterCard?
You can apply to have up to 8 additional cardholders on your Members Equity MasterCard account. What's more, regardless of whether you have 1 or even 8 additional cardholders you still receive only one statement to manage each month.
How do I increase my credit limit?
As your circumstances change you may wish to increase your Members Equity Bank MasterCard limit to fit with your new lifestyle. You may be eligible to apply for a limit increase if:
- you have held your Members Equity MasterCard for at least 9 months
- your debts have reduced
- your income has increased
If you would like to apply for a limit increase, simply download and print the following form and then return it by mail to the address shown.
- Credit Limit Increase Form {PDF to be supplied}
What is a late payment fee?
A late payment fee is charged when 2 consecutive minimum payments have not been made by their due dates.
My Members Equity MasterCard expires this month. How do I get a new card?
Your Members Equity MasterCard will expire at the end of the month stated as the expiry date (ie if the expiry date on your card is "03/07", your card will expire on 31 March 2007). A renewal card is issued at the start of the month on which your card expires. If you do not receive your new card by the 21st day of the month that your card expires, please contact our Customer Contact Centre on 1300 654 998.
What do I do if my card is lost or stolen?
If your card is lost or stolen whilst you are in Australia, simply phone our Customer Contact Centre on 1300 654 998 to cancel your existing card and arrange for a replacement to be sent to you.
If you are overseas when your card is lost or stolen, you may contact MasterCard Global Service or any financial institution displaying the MasterCard symbol to cancel your existing card and arrange for a replacement to be sent to you.
If my card is lost, stolen or damaged is there a cost for replacement?
If we send you a replacement card by ordinary mail, the card will be issued free of charge. If however, you request that your replacement card be sent to you by courier, an Emergency Card Replacement Fee is payable.
How do I report a problem with my Members Equity MasterCard account?
If you have a complaint or believe an error or unauthorised transaction has been made on your Members Equity MasterCard account, you must call us immediately. You must give us all the information you have to help us resolve your concerns. If we cannot resolve your concern immediately, you will need to complete the form below and return it by mail to the address shown.
- Members Equity Bank Electronic Transaction Dispute Form {PDF to be supplied}
What happens when a transaction on my Members Equity MasterCard needs to be authorised by Members Equity Bank?
Sometimes a retailer will seek an authorisation for a particular transaction on your Members Equity MasterCard. Immediately after we authorise a transaction we reduce your available credit by the amount of the transaction. If the transaction we have authorised is not completed, your account will be re-credited with the relevant amount. Please note this may take up to 10 working days.
Fees and charges apply. Terms and conditions available on request. Applications are subject to credit approval.
Related Links
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